Terms & Conditions
NKM Therapies
These Terms & Conditions outline the agreement between you (“the client”, “participant”, or “user”) and NKM Therapies (“we”, “us”, “our”) regarding the provision of wellbeing services, digital products, programmes, recordings, online content, events, and support services.
By booking, attending, purchasing, downloading, streaming, accessing, or participating in any service, programme, recording, event, or digital content provided by NKM Therapies, you agree to the following Terms & Conditions.
- Services Provided
NKM Therapies provides wellbeing, mindset, educational, and supportive services designed to support relaxation, emotional wellbeing, nervous system regulation, mindset awareness, and sustainable behaviour change.
Services may include:
• One-to-one wellbeing and mindset support sessions (online or in person)
• In-person group wellbeing sessions or events
• Small wellbeing workshops or reset mornings
• Clinical hypnotherapy
• Guided relaxation and visualisation sessions
• Talking therapy and mindset support
• Menopause wellbeing support
• Digital wellbeing products
• Guided hypnosis audios
• Focus Session videos
• 6-session video programmes
• Relaxation recordings
• Educational wellbeing content
• Short movement and Pilates wellbeing videos
• Downloadable resources and handouts
These services are educational and supportive in nature and are not a substitute for medical advice, diagnosis, or treatment.
- Booking & Payment
One-to-One Sessions
Payment for one-to-one sessions must be made in advance of the appointment unless otherwise agreed in writing.
Discounted 4-Session Package
NKM Therapies may offer a discounted 4-session support package designed to support continuity and ongoing wellbeing support.
By purchasing the discounted 4-session package, the client acknowledges and agrees that:
• the booking is for the full package rather than individual standalone sessions
• the 4-session package is non-refundable once purchased
• sessions must be used within the agreed timeframe unless otherwise agreed
• failure to attend scheduled appointments may result in sessions being forfeited
Cancellation Policy
• Cancellations or rescheduling requests must be made at least 24 hours before the appointment
• Sessions cancelled with less than 24 hours notice may be charged in full
• Failure to attend without notice may result in the session being forfeited
• Late arrival may result in reduced session time
Programmes & Digital Products
Digital programmes, Focus Sessions, recordings, downloadable content, and online resources are payable at the time of purchase.
Unless otherwise stated, digital purchases are non-refundable once access has been granted, downloaded, streamed, or accessed.
- Promotions & Special Offers
From time to time NKM Therapies may offer promotional pricing, introductory offers, bundled packages, discount codes, or limited-time offers.
Unless otherwise stated:
• offers cannot be combined
• discounts cannot be applied retrospectively
• promotional pricing may be withdrawn at any time
• all purchases remain subject to these Terms & Conditions and refund policies
- Free Calm & Reset Hub
The Calm & Reset Hub is a free wellbeing support area designed to provide access to selected relaxation recordings, educational wellbeing content, Focus Sessions, and short movement or Pilates wellbeing videos.
Access may change, expand, or be updated over time.
NKM Therapies reserves the right to modify, remove, replace, or discontinue content within the Calm & Reset Hub at any time without notice.
Some premium programmes, specialist content, workshops, or paid digital products may sit outside of the free Calm & Reset Hub.
- In-Person Events & Group Sessions
NKM Therapies may occasionally offer in-person wellbeing sessions, workshops, reset mornings, or small group wellbeing events.
Participants are responsible for informing NKM Therapies of any relevant medical, physical, or wellbeing concerns before participating.
NKM Therapies reserves the right to amend venues, schedules, timings, or event content where reasonably necessary.
Unless otherwise stated, bookings for in-person events are non-refundable within 7 days of the event date due to venue and preparation costs.
- Digital Content & Platform Access
Digital content may be delivered through platforms including Podia, secure website areas, downloadable links, or other approved third-party digital learning platforms.
Access periods, streaming availability, downloads, and programme inclusions may vary depending on the product purchased.
While every effort is made to maintain uninterrupted access, NKM Therapies cannot guarantee uninterrupted availability due to technical issues, maintenance, platform outages, or circumstances outside of our control.
It is the purchaser’s responsibility to ensure compatibility with their own device and internet connection.
- Refunds
Due to the nature of digital products and online content, all digital purchases are non-refundable once accessed, streamed, downloaded, or delivered unless otherwise required under applicable consumer protection law.
Any discretionary refund remains entirely at the discretion of NKM Therapies.
- Personal Use Only
All recordings, programmes, videos, audios, handouts, and platform materials are provided for personal use only.
Content may not be:
• copied
• screen recorded
• shared with others
• redistributed
• resold
• uploaded to social media or file-sharing platforms
• used for commercial purposes
without written permission from NKM Therapies.
- Movement & Pilates Content
Some movement or Pilates wellbeing content, including live sessions, recorded videos, and Hub content, may be provided by approved third-party instructors working alongside NKM Therapies, including Move with Lu Pilates.
These sessions are provided for general wellbeing and educational purposes only.
Participants are responsible for exercising within their own personal limits and should seek medical advice before beginning any new exercise or movement programme if unsure.
Participation is voluntary and undertaken at the participant’s own discretion.
NKM Therapies and associated working partners accept no responsibility for injury resulting from misuse of content or participation beyond personal capability.
- Confidentiality
One-to-one sessions are confidential except where:
• there is risk of harm to yourself or others
• disclosure is required by law
• safeguarding responsibilities apply
Where possible, this will be discussed with you before information is shared.
- Data Protection
NKM Therapies complies with UK GDPR and the Data Protection Act 2018.
Personal information is stored securely and used only for purposes connected with the delivery of services, bookings, communication, and legal obligations.
- Intellectual Property
All materials provided by NKM Therapies including:
• written materials
• programme structures
• recordings
• hypnosis audios
• video content
• Focus Sessions
• digital programmes
• handouts
• branding
• frameworks
• educational resources
remain the intellectual property of NKM Therapies.
“The Midlife Reset Framework” and “The 3 Cs Framework” remain the intellectual property of NKM Therapies unless otherwise stated.
Unauthorised sharing, reproduction, recording, distribution, or commercial use may result in removal of access and potential legal action.
- Working Partners
NKM Therapies may host or provide access to services, recordings, or wellbeing content delivered by approved third-party practitioners, teachers, or wellbeing professionals, including movement and Pilates instructors.
Third-party practitioners remain responsible for the delivery of their own specialist services within their professional scope of practice.
All working partners are responsible for maintaining their own appropriate qualifications, professional standards, and insurance where applicable.
- Disclaimer
The services and content provided by NKM Therapies are designed to support wellbeing, relaxation, mindset awareness, and personal development.
However:
• We are not medical professionals or certified nutritionists
• Our services do not replace medical advice, diagnosis, or treatment
• Participation is voluntary and undertaken at your own discretion
Individual responses to wellbeing practices vary and no guarantee of results can be provided.
- Session Safety & Participation Guidance
- Do not participate while driving or operating machinery
• Do not participate under the influence of alcohol or recreational drugs
• Sessions and recordings are not suitable for individuals experiencing psychosis, schizophrenia, severe dissociative disorders, acute psychiatric symptoms, or those under crisis mental health care
• If you have concerns regarding your physical or mental health, please seek advice from your healthcare professional before participating
• You remain fully aware and in control at all times and may stop or pause participation whenever you chooseRelaxation, reflective practices, and guided hypnosis may occasionally lead to emotional responses or the release of memories. Participants are encouraged to seek additional support if required.
- Free Content & Social Media
Free recordings, videos, emails, downloadable resources, social media content, and educational wellbeing information are provided for general educational and wellbeing purposes only and do not constitute personalised therapy, diagnosis, or medical advice.
- Complaints
If you have concerns or feedback regarding any service provided by NKM Therapies, please contact us directly.
We aim to resolve concerns professionally and promptly.
- Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes arising from the use of services will be subject to the jurisdiction of the courts of England and Wales.
NKM Therapies
he***@**********es.com
www.nkmtherapies.com
