Terms & Conditions
NKM Therapies / Wellbeing Hub
These Terms & Conditions outline the agreement between you (“the client”, “participant”, or “user”) and NKM Therapies (“we”, “us”, “our”) regarding the provision of wellbeing services, sessions, events, and digital content.
By booking, attending, purchasing, or participating in any service, session, or digital product provided by NKM Therapies, you agree to the following Terms & Conditions.
- Services Provided
NKM Therapies provides a range of wellbeing services designed to support relaxation, mindset awareness and personal development.
Services may include:
- Clinical hypnotherapy
- Visualisation and relaxation therapy
- Mindset and wellbeing coaching
- Menopause coaching
- Talking therapy
- One-to-one sessions (online or in person)
- Wellbeing Hub membership sessions
- Standalone webinars and pop-up wellbeing events
- Corporate wellbeing sessions and group programmes
- Digital products including audio recordings, video sessions and downloadable wellbeing resources
These services are educational and supportive in nature and are not a substitute for medical advice, diagnosis, or treatment.
- Booking & Payment
Wellbeing Hub Membership
The Wellbeing Hub provides regular live wellbeing sessions, educational discussions, and relaxation or hypnosis sessions designed to support ongoing wellbeing and mindset development.
Membership is billed monthly.
Non-Corporate Members
Payments will be taken automatically each month using the selected payment method.
Corporate Clients
Invoices will be issued monthly on the 1st of each month and are payable within 14 days.
Late payments may result in suspension of access or cancellation of services.
Standalone webinars or pop-up events are not included within Hub membership unless specifically stated.
Individual One-to-One Sessions
This applies to:
- Hypnotherapy
- Visualisation therapy
- Talking therapy
- Wellbeing coaching
Payment must be made 48 hours in advance of each session or pre-booked block.
Cancellation policy:
- Cancellations must be made at least 24 hours before the session to avoid being charged
- Late arrivals may result in reduced session time
- If NKM Therapies needs to cancel due to unforeseen circumstances, you will be contacted and offered a rescheduled appointment.
- Standalone Webinars & Pop-Up Sessions
From time to time NKM Therapies may offer standalone webinars, pop-up sessions or wellbeing events separate from the Wellbeing Hub membership.
Booking
- Payment is required at the time of booking
Refund Policy
- Bookings are non-refundable once confirmed
- If you are unable to attend the live event, refunds will not be issued
Where recordings are available, registered participants may access the replay for up to 48 hours following the live session.
NKM Therapies reserves the right to cancel or reschedule events due to illness, technical issues or unforeseen circumstances.
- Membership Cancellation
Wellbeing Hub membership operates on a flexible monthly basis.
- There is no minimum contract term
- Members may cancel at any time
Once cancelled:
- Access will remain active until the end of the current billing period
- No further payments will be taken
- Refunds are not provided for partially used months
- Digital Products & Downloadable Content
NKM Therapies may offer digital products including:
- hypnosis audio recordings
- relaxation recordings
- video sessions
- downloadable guides or handouts
- bundled wellbeing resources
These products are intended for personal wellbeing support and educational purposes only and do not constitute personalised therapy or medical advice.
Delivery
Digital products will be delivered through the platform from which they are purchased (for example Etsy or another digital marketplace) or via secure download links.
It is the purchaser’s responsibility to ensure their device is compatible with the provided file format.
Refunds
Due to the nature of digital content, all digital product purchases are non-refundable once downloaded or accessed, unless required by applicable consumer protection laws.
Personal Use Only
Digital products are provided for personal use only and may not be:
- copied
- shared
- redistributed
- resold
- uploaded to other platforms
- used for commercial purposes
without written permission.
- Working with Children & Young People
- Written consent from a parent or legal guardian is required for any client under 18
- A parent or guardian may be required to remain present or nearby during the session depending on age and circumstances
- Safeguarding procedures are followed and concerns may be reported to appropriate authorities where necessary.
- Corporate & Group Services
Corporate wellbeing programmes or group sessions will be agreed in writing and will outline:
- scope of services
- delivery format
- fees and payment terms
All materials provided are for internal organisational use only unless otherwise agreed.
- Confidentiality
All sessions are confidential except where:
- there is risk of harm to yourself or others
- disclosure is required by law (e.g. safeguarding, terrorism or money laundering legislation)
Where possible, this will be discussed with you before information is shared.
- Data Protection
NKM Therapies complies with UK GDPR and the Data Protection Act 2018.
Our Privacy Policy outlines:
- what data we collect
- how it is stored and used
- your rights to access, amend or delete your data.
- Code of Conduct
Participants are expected to:
- treat practitioners and other participants respectfully
- avoid abusive, discriminatory or disruptive behaviour
- attend sessions in a safe and appropriate environment
- ensure children are not present in the room or visible on screen during online sessions
NKM Therapies reserves the right to refuse service or terminate sessions where behaviour is considered inappropriate.
- Disclaimer
The services and content provided by NKM Therapies aim to support wellbeing, relaxation and personal development.
However:
- We are not medical professionals or certified nutritionists
- Our services do not replace medical advice, diagnosis or treatment
Participation in any session, programme, event or recording is voluntary and undertaken at your own discretion.
No Guarantee of Results
Individual responses to wellbeing practices vary.
NKM Therapies does not guarantee specific outcomes or results.
Accuracy of Information
We aim to provide accurate information but cannot guarantee that all content is free from errors or omissions.
Third-Party Content
External resources shared are for informational purposes only and NKM Therapies accepts no responsibility for their content.
- Intellectual Property
All materials provided by NKM Therapies including:
- written materials
- audio recordings
- video recordings
- hypnosis sessions
- downloadable resources
- branding and graphics
are protected under copyright and intellectual property law.
Participants are not permitted to record, screenshot, reproduce, share, distribute or sell any session or materials without written permission.
Replay recordings are provided for registered participants only and must not be shared.
Unauthorised distribution may result in removal from services and potential legal action.
- Session Safety & Participation Guidance
Sessions and recordings are designed to support wellbeing and mindset development only and are not a substitute for medical advice, diagnosis, or treatment.
Please follow the guidance below before participating.
- Do not participate if under the influence of alcohol or recreational drugs
- Sessions are not suitable for individuals experiencing psychosis, schizophrenia, severe dissociative disorders, acute psychiatric symptoms, or those under crisis mental health care
- If you have a medical or mental health condition, please follow the guidance of your healthcare professional and seek advice if unsure
- You remain fully in control at all times and may pause or stop a session whenever you choose
- Recordings must not be listened to while driving, operating machinery or undertaking tasks requiring full attention
- Sessions and recordings provided through the Hub or digital platforms are for personal use only and must not be shared
Some people may become deeply relaxed and may occasionally drift into sleep.
You may choose to set a 35-minute alarm before beginning a session if you wish to ensure you return to your schedule.
By participating in sessions or using recordings provided by NKM Therapies, you acknowledge that participation is voluntary and you accept responsibility for your own wellbeing.
Emotional Responses
Relaxation, hypnosis and reflective wellbeing practices can sometimes lead to the release of emotions or memories as part of a natural processing response. This can be a normal experience when engaging with wellbeing or self-reflection work.
Participants are encouraged to take breaks, pause sessions, or seek additional professional support if they experience discomfort or emotional distress during or after a session.
Voluntary Participation
Participation in any session, recording, or wellbeing activity provided by NKM Therapies is entirely voluntary.
You remain aware and in control at all times and may choose to stop, pause, or disengage from any session or recording whenever you wish.
- Complaints
If you have concerns or feedback regarding any service provided by NKM Therapies, please contact us directly.
We aim to resolve concerns promptly and professionally.
- Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes arising from the use of services will be subject to the jurisdiction of the courts of England and Wales.
